Subscription Policy

This Subscription Policy explains how paid access to Adaging works: what you are charged, when, how renewal happens, and how to cancel. It forms part of our Terms of Use. Adaging is operated by Xora Technologies S.L., Betera, Valencia, 46117, Spain, NIF B22975635. Support: support@adaging.io.

The short version. Access is sold as a subscription. It renews automatically until you cancel. Where the first period is discounted, the renewal price is higher than the first price. You can cancel at any time from your profile, and cancelling stops all future charges.

1. What you are buying

You are buying time-limited access to the Adaging program and the features included in the plan you selected. You are not buying a permanent licence, a physical product, or any individual consultation.

The exact plan, the length of the first period, the price of the first period, the renewal price, the renewal period, and the currency are shown on the payment screen before you pay. Those details are the binding terms of your purchase. If anything on the payment screen differs from this policy, the payment screen governs for your purchase.

2. Introductory offers and discounts

We may offer the first billing period at a discounted introductory price.

Where we do, the subscription renews at the full, higher price, not at the introductory price. The renewal price and the renewal period are stated on the payment screen next to the introductory price, before you pay, and you confirm them as part of the purchase.

We may also offer other promotions from time to time. Any promotion applies only to the periods stated in it.

3. Trial periods

We may offer a paid trial for a reduced amount.

If a trial is offered, this is stated explicitly on the payment screen before checkout, together with the trial length, the trial price, and the price and length of the period that begins when the trial ends. If the payment screen does not mention a trial, then no trial applies and you are purchasing the subscription directly.

Unless you cancel before the end of the trial, the subscription starts automatically and the payment method on file is charged the price shown on the payment screen.

4. Automatic renewal

Your subscription renews automatically at the end of each period, for another period of the same length, at the then-current renewal price, until you cancel.

We, or our payment processor, charge the payment method you provided at purchase. By subscribing you authorise these recurring charges.

Renewal reminder. For subscriptions with a period of one month or longer, we send a reminder email to the address linked to your account before each renewal, stating the renewal date and the amount that will be charged. Please keep your email address up to date and check your spam folder. The reminder is a courtesy: not receiving it does not cancel the subscription or the charge.

5. Payment method

Payment is charged to the payment method submitted at the time of purchase, on confirmation of the purchase and on each renewal date.

We do not store your full card number. Payments are handled by our payment processor.

You are responsible for keeping a valid payment method on file. You can update it in your profile or by contacting support@adaging.io.

Failed payments. If a renewal charge fails, we may retry it over the following days and may notify you. We may keep your access open during a short grace period. If payment is still not completed, access is suspended and the subscription may be cancelled.

Currency, taxes, and bank fees. Prices are shown in the currency stated on the payment screen and include applicable VAT where required. Your bank or card issuer may apply its own currency conversion or cross-border fees, which we do not control and do not receive.

6. How to cancel

You can cancel at any time, and cancelling is at least as easy as subscribing.

Option 1, in your profile. Open your profile on the Website, go to the subscription section, and select cancel. The cancellation is effective immediately on submission and you will see confirmation on screen. We also send a confirmation email.

Option 2, by email. Write to support@adaging.io from the email address registered on the Website, with "Unsubscribe" in the subject line.

When cancellation takes effect. Your cancellation is effective from the moment you submit it in your profile, or from the moment your email reaches us. It does not depend on us replying to you. We will send you a confirmation, and if you have not received one within 48 hours, please write to us again so we can check.

Timing. To avoid being charged for the next period, cancel at least 24 hours before the end of the current period.

What happens after you cancel. Future charges stop. You keep access for the remainder of the period you have already paid for, and access ends when that period ends. Cancelling does not by itself delete your account or your data. To delete your data, see our Privacy Policy.

7. Refunds

We may provide refunds in accordance with the Money Back Guarantee published on the Website at the time of your purchase.

If you do not meet the conditions of the Money Back Guarantee, purchases are non-refundable and non-exchangeable, unless otherwise stated here or required by applicable law. If you cancel in the middle of a period, you do not receive a refund of any part of the fee already paid for that period.

We may refuse a refund where you have breached our Terms of Use.

Questions about refunds: support@adaging.io.

Notice for residents of the European Union. As a consumer you normally have 14 days from the conclusion of the contract to withdraw without giving a reason. Because access is digital content supplied immediately, at checkout you are asked to expressly request immediate performance and to acknowledge that you lose the right of withdrawal once supply begins. If you give that consent and we start supplying access, the statutory withdrawal right ceases to apply. This does not affect the Money Back Guarantee, which we offer voluntarily and in addition to your statutory rights, and it does not affect any mandatory right you have under the consumer law of your country of residence, including rights where the service is not as described.

Notice for residents of California. If you cancel without penalty or obligation at any time prior to midnight of the third business day following your registration on the Website, we will return any payments you have made within ten days of the date on which you give notice of cancellation.

Before you contact your bank. If something looks wrong on your statement, please write to support@adaging.io first. Most billing questions are resolved the same day. If a chargeback is opened, we may suspend access while it is being resolved.

8. Price changes

To the maximum extent permitted by applicable law, we may change subscription prices.

We will give you reasonable advance notice of a price change affecting your subscription, normally at least 30 days, by email to the address linked to your account and by publishing the new prices on the Website. A price change applies only to periods starting after the notice takes effect. If you do not wish to pay the new price, you can cancel before the change takes effect.

9. Changes to your plan

You may be able to switch plans. Where a switch is available, the change and any resulting charge or credit is shown to you before you confirm it. Unless stated otherwise, a switch takes effect at the start of your next period.

10. Suspension and termination by us

We may suspend or cancel your subscription if a payment fails, if you breach our Terms of Use, or where we are required to do so by law. Where we cancel for a reason other than your breach or non-payment, we refund the unused portion of your current period.

11. Keeping track

We recommend that you take a screenshot of the payment screen at the time of purchase and keep the confirmation email. Your current plan, renewal date, and renewal price are always visible in the subscription section of your profile.

12. Contact

Questions about your subscription, billing, or cancellation:

Xora Technologies S.L. Betera, Valencia, 46117, Spain. NIF: B22975635. support@adaging.io